1. What this policy covers
This Refund & Cancellation Policy applies to membership fees paid to Advervia Advertising Agency (“Advervia,” “we,” “us”) for a Sukii membership — currently Sukii Listing and Sukii Premium. It does not cover transactions between buyers and sellers, advertising spend you pay directly to third parties (e.g. Meta), or any service purchased outside your Sukii membership.
2. What you are paying for
A Sukii membership is a service: verification and approval of your business, publication of your directory listing, community access, and — for Premium — content and marketing deliverables (such as a Sukii ’N Minute video, designs, featured rotation, and an annual ad campaign). Because these are services that we begin performing for you, refund eligibility depends on whether, and how much of, that service has already been delivered.
3. Cooling-off — cancelling before we begin
You may request to cancel and receive a refund of fees paid if all of the following are true:
- You request it within seven (7) calendar days of your payment; and
- We have not yet begun delivering your membership benefits — meaning your listing has not been published, and no video, design, feature, or other deliverable has been produced or scheduled.
In this case we refund the membership fee less the non-refundable third-party payment-gateway fee (see Section 9), which the processor charges us per transaction and does not return.
4. If we cannot approve your membership
If we are unable to verify or approve your membership — for example, your submitted documents do not match, the business is ineligible, or required details cannot be confirmed — we will refund your membership fee, less the non-refundable payment-gateway fee. We will tell you the reason so you can correct and re-apply if you wish.
5. After benefits begin — services rendered
Once we have started delivering your membership (for example, your listing is published, your verified badge is issued, your Sukii ’N Minute video is in production or delivered, designs are created, or a feature has run), the fee becomes non-refundable to the extent of the services already rendered. Where a clearly separable, undelivered portion remains, we may at our sole discretion issue a partial, pro-rated refund of that undelivered portion, less any costs already incurred on your behalf.
6. Premium paid in two installments (split plan)
If you choose the 2-month split plan, your first installment activates your membership and our delivery begins. That first installment is non-refundable once benefits have begun under Section 5. You remain responsible for the second installment on its due date. If the second installment is not paid, we may pause, limit, or withdraw benefits and your listing until the balance is settled.
7. Promotional and founding pricing
Launching-promo pricing, first-25 Premium pricing, and any founding-member rate are final. They are not subject to retroactive adjustment, price-matching, or partial credit, and discounts have no cash value.
8. Renewals
Premium is an annual membership. You may cancel at any time before your renewal date to avoid the next charge by messaging us. Renewal fees that have already been charged and for which benefits have begun follow the same rules in Sections 5–7. Loyalty discounts apply only to continuous, paid renewals.
9. What is never refundable
- Third-party payment-gateway fees charged by our processor (PayMongo) on each transaction.
- Services already delivered (videos, designs, published listings, features, ad campaigns run).
- Out-of-pocket costs already incurred on your behalf, such as advertising spend paid to Meta or printing of collaterals.
10. Duplicate or erroneous charges
If you are charged twice for the same membership, or charged in error through a clear processor or system fault, we will refund the duplicate/erroneous amount in full once verified.
11. How to request a refund or cancellation
Send your request through Messenger or email [email protected] and include your Unique Seller ID (USID), the email used at registration, and the reason for your request. We aim to acknowledge requests within three (3) business days and to decide within ten (10) business days. Approved refunds are returned to your original payment method; the time for funds to appear depends on your bank or wallet and the processor’s timelines (commonly 5–10 business days).
12. Chargebacks
Please reach out to us before filing a chargeback or dispute with your bank or wallet — most issues are resolved faster directly. Filing a chargeback for a service that was delivered, or in bad faith, may result in suspension or termination of your membership while we provide the processor with proof of delivery.
13. Your statutory rights
Nothing in this policy removes or limits the rights granted to you under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law. Where a mandatory legal right gives you a stronger remedy, that right prevails.
14. Contact
Questions about your membership, a refund, your data, or anything else? Message us on Messenger (fastest) or email [email protected]. For buyer concerns about a product or order, please contact the seller directly — Sukii is a directory and is not a party to that sale.